Global Communications Firm

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Global Communications Firm Adopts Leader as Coach Program

When thousands of employees indicated dissatisfaction with their managers’ coaching, a global communications giant turned to PDI Ninth House. Today, they are using Leader as Coach, a practical and innovative blending learning solution, to train more than 2,000 leaders on how to provide engaging and results-focused coaching.

Challenge

Technically competent managers at this firm handled their jobs brilliantly, but didn’t have the skills to manage teams or coach employees effectively. Their direct reports were dissatisfied, affecting employee engagement and retention.

Solution

PDI Ninth House’s Leader as Coach builds coaching skills for performance and development. Online and offline components ensure that managers learn and retain practical, on-the-job ways to coach employees.

Results

The company reports high satisfaction with the program. Managers are having meaningful coaching discussions and seeing results. Evaluation surveys overwhelmingly rate the program, objectives, materials, and PDI Ninth House facilitators as a four or five, on a five-point scale.